Terms of service

Last updated: 8 November 2026

1. About these terms

These terms apply when you use bys.com.au and when you buy from us. The website is run by G.F.A. (Aust) Pty Ltd (ABN 81 006 436 362), the company behind BYS Cosmetics. In these terms, "BYS", "we", "us" and "our" mean G.F.A. (Aust) Pty Ltd, and "you" means the person using the website or placing an order.

By using our website or placing an order, you agree to these terms. Our Privacy Policy, Shipping Policy and Returns and Exchanges policy form part of these terms.

2. Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms excludes, restricts or changes any right or remedy you have under the Australian Consumer Law or any other law that can't be excluded.

3. Placing an order

You can check out as a guest or with an account. To place an order, you must be legally able to enter into a contract. If you're under 18, please ask a parent or guardian to order for you.

When you place an order, we'll email you an order confirmation. Orders go straight to our warehouse, so we can't change or cancel an order once it's placed.

We deliver within Australia only. Our Shipping Policy sets out delivery costs and times.

4. Prices and product information

All prices are in Australian dollars and include GST. We take care to show our products accurately, but colours can look different on different screens, and packaging may differ from what's pictured.

If we make a mistake with a price or product description, we'll contact you before dispatch. You can then choose to go ahead at the correct price or cancel your order for a full refund. If an item you ordered turns out to be unavailable, we'll let you know and refund you for that item.

5. Payment

We accept the payment methods shown at checkout, which include major credit and debit cards, Shop Pay, Apple Pay, Google Pay and PayPal. Payments are processed by Shopify and PayPal, and their own terms also apply. We never see or store your full card details.

6. Discount codes and promotions

Each promotion runs for the dates shown and while stocks last, and any specific terms are shown with the offer. Unless an offer says otherwise, you can use one discount code per order, codes can't be combined with other offers, and codes can't be exchanged for cash.

Welcome offer (WELCOME10): 10% off your first order on bys.com.au, for customers who haven't ordered from us before. One use per customer. It can't be used with any other discount code or offer. We may end this offer at any time, and we'll honour the code on orders placed before it ends.

7. Gift cards

BYS e-gift cards can be used on bys.com.au and are valid for at least three years from the date of purchase. They can't be exchanged for cash, and any unused balance stays on the card for next time. Please keep your gift card code safe, as anyone who has the code can use it.

8. Delivery

We're responsible for your order until it's delivered to the address you gave us. If your parcel is lost or arrives damaged, contact us and we'll sort it out with Australia Post. Details are in our Shipping Policy.

9. Returns and refunds

You can return an item for a change of mind within 14 days of receiving it, if it's unused, unopened and in its original packaging. Faulty, damaged and incorrect items are covered by section 2 and our Returns and Exchanges policy.

10. Your account

You sign in to your account with a one-time code sent to your email address, so please keep your email account secure. Let us know straight away if you think someone else has used your account. You can ask us to close your account at any time. We may suspend or close an account that's used fraudulently or in breach of these terms.

11. Reviews

Product reviews must be honest and based on your own experience. They must not contain offensive or unlawful content or anyone's personal details. We may remove a review that breaks these rules or isn't about the product.

12. Using our website

You must use our website lawfully. You must not interfere with how it works, use automated tools to copy its content or place orders, or use it to collect other people's personal information or send spam.

13. Intellectual property

The content on this website, including text, images, logos, videos and designs, belongs to G.F.A. (Aust) Pty Ltd or the people who licensed it to us, and is protected by copyright and trade mark law. You can view and share our pages for personal use, but you can't copy, republish or use our content commercially without our written permission.

14. Our liability

Nothing in this section limits your rights under section 2. Subject to those rights, and to the extent the law allows, we aren't liable for loss that wasn't reasonably foreseeable when you placed your order, or for delays or failures caused by events outside our reasonable control.

We work to keep our website available and its information accurate and up to date, but we can't promise it will always be available or free of errors. If you break these terms or the law when using our website, you're responsible for any loss that causes us.

15. Privacy

We handle your personal information as set out in our Privacy Policy.

16. Complaints and disputes

If you're unhappy with anything, please contact us first at orders@bys.com.au or on +61 3 9551 4666, and we'll work with you to resolve it. If we can't resolve it together, you can contact Consumer Affairs Victoria or the consumer protection agency in your state or territory.

17. Changes to these terms

We may update these terms from time to time. The version on this page when you place an order applies to that order.

18. Governing law

These terms are governed by the laws of Victoria, Australia, and the courts of Victoria have non-exclusive jurisdiction.

19. If part of these terms can't be enforced

If a court finds any part of these terms invalid or unenforceable, that part is removed and the rest of the terms still apply.

20. Contact us

G.F.A. (Aust) Pty Ltd
61 Sunmore Close, Heatherton VIC 3202, Australia
Email: orders@bys.com.au
Phone: +61 3 9551 4666