Shipping policy

We deliver to addresses within Australia.

Delivery costs

Standard delivery anywhere in Australia is $9.99. Orders of $50 or more ship free.

Delivery times

We pack and dispatch orders within 1 to 2 business days. Australia Post then delivers within 4 to 6 business days of dispatch. Business days are Monday to Friday, excluding public holidays. We don't offer express delivery.

Tracking your order

When your order is dispatched, we'll email you an Australia Post tracking number so you can follow your parcel.

PO Boxes and Parcel Lockers

We deliver to PO Boxes and Parcel Lockers.

If you're not home

If you're home when your parcel arrives, you may be asked to sign for it. If you're not home, Australia Post will leave it in a safe place where possible.

Pick-ups

We don't offer pick-ups from our office or warehouse.

Lost, delayed or damaged parcels

If your tracking hasn't updated for a while, says delivered but you haven't received your parcel, or your order arrives damaged, email us at orders@bys.com.au with your order number. We'll follow it up with Australia Post for you. If your parcel can't be found, we'll send a replacement or give you a refund.

Check your delivery address

We can't change an order once it's placed, so please check your delivery address before you pay. If a parcel comes back to us because the address was incorrect or incomplete, we'll contact you to resend it, and a second delivery fee may apply. If you'd prefer, we'll refund the products instead, excluding the delivery charge.

Living outside Australia

Our website delivers within Australia only. BYS is sold in more than 25 countries through our distributors, so if you live overseas, see our International Stockists page or email sales@bys.com.au.

Returns

See our Returns and Exchanges policy.