FAQs

You don't. You can check out as a guest. With an account, you can see your orders and save your details for next time.

Enter your email address on the sign-in page and we'll email you a 6-digit code. There's no password to remember. If you had an account on our old website, use the same email address.

We accept major credit and debit cards, Shop Pay, Apple Pay, Google Pay and PayPal.

Yes. All our prices are in Australian dollars and include GST.

Yes. Our checkout runs on Shopify, which meets PCI DSS Level 1, the highest standard for card payment security. We never see or store your full card number.

Enter the code in the “Discount code or gift card” box at checkout. You can use one discount code per order. Gift cards are valid for at least three years from the date of purchase.

We'll email you an order confirmation as soon as you place your order. If you can't find it, check your junk or spam folder.

Unfortunately not. Orders go straight to our warehouse to be packed, so we can't change or cancel them once they're placed. Please check your items and delivery address before you pay.

Email orders@bys.com.au straight away. We can't change an order once it's placed, but if your parcel comes back to us, we'll contact you to resend it. A second delivery fee may apply.

Anywhere in Australia. Our website doesn't deliver overseas. If you live outside Australia, see our International Stockists page or email sales@bys.com.au.

Standard delivery is $9.99 Australia-wide, and free on orders of $50 or more.

We pack and dispatch orders within 1 to 2 business days, and Australia Post delivers within 4 to 6 business days of dispatch. We don't offer express delivery.

When your order is dispatched, we'll email you an Australia Post tracking number.

Yes, we do.

Email orders@bys.com.au with your order number and we'll follow it up with Australia Post for you. If your parcel can't be found, we'll send a replacement or give you a refund.

No, we don't offer pick-ups.

Email orders@bys.com.au with your order number and we'll send you the right item.

Email orders@bys.com.au with your order number and a photo of the product. We'll send a replacement or give you a refund.

Yes, within 14 days of receiving it, as long as it's unused, unopened and in its original packaging. You pay the return postage, and the original delivery charge isn't refunded. Our Returns and Exchanges policy has the details.

No. BYS is 100% cruelty free and we never test on animals. We work with a small number of offshore suppliers, and every one of them must meet our requirements, including never testing ingredients or products on animals.

Yes. We're accredited cruelty free by PETA and listed on PETA's website.

Most of our range is made with plant-based and synthetic ingredients, but some products contain beeswax, which isn't suitable for vegans. Please check the ingredients before you buy.

Cosmetics don't have to show an expiry date. Instead, every BYS product has a Period After Opening (PAO) symbol on the back of the label, which shows how many months you can use it for once it's opened.

All our cosmetics follow the EU Cosmetics Regulation 1223/2009 and are Food and Drug Administration (FDA) compliant, so every product goes through testing before it's released. Our quality assurance teams in Australia and Asia make sure only the best products reach you.

Some of our products contain palm oil derivatives, and we try to make sure these come from sustainable and fair trade sources. We're working to use alternative ingredients where we can.

Our products don't contain ingredients made from barley, oats, rye, spelt or wheat, which are common sources of gluten. We can't guarantee the equipment used to make them is free of traces of gluten, so we suggest asking Coeliac Australia or your health practitioner for advice.

BYS nail polishes are 3-Free, which means they don't contain formaldehyde, toluene or dibutyl phthalate (DBP).

The company behind BYS, G.F.A. (Aust) Pty Ltd, has been a signatory to the Australian Packaging Covenant Organisation (APCO) since November 2012. You can read more on our Sustainable Beauty page.

See our Find a Stockist page for the retailers that carry BYS. If you need help finding your nearest one, email sales@bys.com.au.

BYS is sold in more than 25 countries through our distributors. See our International Stockists page, or email sales@bys.com.au and we'll point you to your nearest stockist.

Email sales@bys.com.au and we'll help you track it down.

Fill in the form on our Become a Stockist page, or email sales@bys.com.au with details of your store.

If you're a certified makeup artist and want to buy in bulk, email sales@bys.com.au and our sales team will help.

Email sales@bys.com.au with your enquiry, links to your social channels and where you're based. We review every request and will contact you if it's a fit.